Nubbi – Refunds & Returns Policy

At Nubbi, your satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Below you'll find our Refunds & Returns Policy, which outlines the guidelines for returns, refunds, damaged items, and incorrect orders.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging.

For hygiene and sanitary reasons, we may be unable to accept returns for certain products once their packaging has been opened or the product has been used, except where required by applicable law.

Please inspect your order carefully upon arrival.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team within 7 days of receiving your order.

We may ask you to provide photos of the item and packaging so we can assess the issue. Once your request has been reviewed and approved, we will provide further instructions and arrange an appropriate replacement or refund.

3. Incorrect Orders

If you receive the wrong product, color, design, or another item different from what you ordered, please contact us within 7 days of receiving your package.

We will work with you to resolve the issue and arrange a replacement or refund where appropriate.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene or sanitary reasons once they have been opened or used.

Products that are personalized, customized, damaged through misuse, or returned without their original packaging may also be ineligible for return, except where applicable consumer law provides otherwise.

5. Refund Processing

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, typically within 7 business days. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

6. How to Initiate a Return

To request a return, please contact our customer support team through our Contact Us page.

Please include your order number, the item you wish to return, and the reason for your return so our team can assist you efficiently.

Please do not send a return before receiving return instructions from our team.

7. Return Shipping

Eligible returned items should be securely packaged to prevent damage during transit.

Unless the item is damaged, defective, incorrect, or applicable law provides otherwise, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

8. Exchanges

If you would like a different product, design, or variation, please contact our customer support team.

Opened or used products may not be eligible for exchange for hygiene reasons, except where required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us and we will work with you to resolve the issue.

Questions?

At Nubbi, we value your trust and want you to be happy with your purchase. If you have any questions regarding our Refunds & Returns Policy, please contact our customer support team through our Contact Us page.

Thank you for shopping with Nubbi! 

Nubbi Team